Due to the statewide stay-at-home order in NY for Covid-19, please expect order processing and shipping to take longer than usual. It can take up to 7-10 days before your order is shipped out. Once your order is ready for shipment, a tracking email will be sent out.
Please stay safe and well and Thank you for your support and understanding.
General Shipping Policy
At Avenue Japan, we basically ship to 48 US contiguous states only. For shipping to Hawaii, Alaska, other US territories or international shipping, please contact us at firstname.lastname@example.org for further assistance.
Orders placed are usually processed and shipped within 1 - 5 business days from the time the order is placed.
We ship your order via FedEx, UPS or USPS. Unless requested by the buyer, we do not require a signature for delivery and we are NOT responsible for any shipments that are lost, stolen, or damaged during transit. The buyer assumes all responsibilities of claims made with the shipping carrier.
Please call the shipping carrier you chose to resolve the matter.
If the carrier returns an undeliverable package to Avenue Japan, we will contact the customer. At that time, the customer can choose to submit payment for to send it to the recipient again.
Customer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. Customer is responsible for the accuracy of the shipping information in their order information.
Estimated Shipping Time
FedEx Ground: Up to 5 business days (within the 48 contiguous states)
USPS Priority Mail: 2-5 business days (within the 48 contiguous states)
Please note that delivery times are estimates. Weekend orders, holidays, and inclement weather can cause shipping times to vary.
FedEx Ground Service Map:
US Domestic Shipping
Shipping costs based on total order amount.
The Shipping costs appearing in your shopping cart are calculated based on the rates listed below.